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Conditions of Use

1. Q:

Are all your items in stock?

A:

Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

2. Q:

Can I change my order after my credit card is charged?

A:

Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

3. Q:

Can I cancel my order?

A:

Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.

4. Q:

How do I cancel an order?

A:

Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

5. Q:

What are the shipping options and delivery timeframes for orders placed on this site?

A:

The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours once your payment is cleared. There are several shipping methods. For more shipping information, please contact our customer service.

6. Q:

How can I track my order?

A:

You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

7. Q:

What should I do if my order never arrived?

A:

Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.


Questions about After-Sales:

1. Q:

How do I return a product purchased at this site?

A:

We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.

Items can be returned for a refund or exchange for any reason within 60 days of the date of purchase.

 

Reserving the Right:

This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

2. Q:

: How long will it take to process the exchange or refund?

A:

Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

3. Q:

Will I have to pay any additional fee for the exchange or refund?

A:

It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.

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